Mythstone Natural White Jade Koi Lucky Necklace

Shipping Range 

• We can ship to the United States free shipping for orders over $20
•  “Free shipping for orders over $20 USD” is only available for use on regular-priced items, not free items
• The shipping cost-$18 USD of the Free Product is not deductible. $18 USD including processing fee, shipping, and customs duties

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time:6-8 Business Days.
• Standard Shipping Time: 8-15 Business Days.

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at yunqianxian@gmail.com

Our policy lasts 30 days. We understand the difficulty of selecting personal items online. Therefore, all orders can be returned/exchanged within 30 days for a full refund with proof of purchase** Damage due to normal wear and tear is not eligible for exchange. Please note that most mythstone products (unused) can be returned in their original packaging. Return shipping costs are not included. The cost of shipping and additional services such as gift wrapping are non-refundable.
However, if the return is due to an error on our part (you received the wrong or defective item, etc.), we will also pay for return shipping.

If the item is in stock, once we receive the return, you will receive either a refund or a replacement item.

Please note that exchanged items cannot be refunded.
If it has been more than 30 days since your purchase, we will not be able to offer you a refund or exchange.
Free items in a special offer are final sale items. Please note that returns and exchanges are not available in this case.

To qualify for a return, your item must be unused and in the same condition as it was received. The merchandise must also be in its original packaging.

A return label will only be provided for products that have been defective for a specified period of time.
Return shipping charges vary depending on the weight of the product, delivery location and the courier you choose.

Other non-refundable items:
- Gift Cards
- Personalized Products
- Sage incense sticks, candles and soaps are non-returnable after opening or use.
- Specials

If the item you ordered is damaged/faulty, or if you received an incorrect or missing item, please contact us at yunqianxian@gmail.com.
Please give us a chance to serve you better! Our ultimate goal is to make sure you are 100% satisfied. We want to hear from you and see where we can improve! Please feel free to send us an e-mail. Thank you very much!
Defective items purchased within three months may be eligible for a special promotional code for 50% off the same item if you have proof of purchase.

To complete the return, we need you to provide a receipt or proof of purchase.
Note: Please do not return items to the address on the package.

Refunds (if applicable)
Once we have received and inspected your return, we will send you an email notifying you of the approval or denial of the refund.

If approved, we will process your refund within one week and automatically credit your credit card or original payment method. All shipping charges for the original order are non-refundable.

If you have completed all of the above steps and have not received a refund, please contact us at yunqianxian@gmail.com.

Refunds (if applicable)
Once we have received and inspected your return, we will send you an email notifying you of the approval or denial of your refund.
If approved, we will process your refund within one week and automatically credit your credit card or original payment method. All shipping charges for the original order are non-refundable.
If you have completed all of the above steps and have not received a refund, please contact us at yunqianxian@gmail.com.

Delayed or Missing Refunds (if applicable)
If you have not received your refund, please first check your bank account again.
Then contact your credit card company, it may take some time for your refund to officially arrive.
Then contact your bank. It usually takes some processing time before the refund arrives.
If you have done all of the above steps and you still have not received your refund, please contact us at yunqianxian@gmail.com.

Special-priced items (if applicable)
Only regular priced items can be refunded, special offer items cannot be refunded.

Exchanges (if applicable)
We will only replace defective or damaged items. If you need a replacement for the same item, please email us at yunqianxian@gmail.com.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit certificate equal to the value of the return. The gift certificate will be mailed to you upon receipt of the returned merchandise.

If the item was not labeled as a gift at the time of purchase, or if the gift giver sent the order to himself and then to you, we will send a refund to the gift giver, who will also be made aware of your return.

Returns without tags
When returning a product, you will be responsible for paying the shipping costs for the return. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes for an exchange to reach you may vary.
 
If you have any questions, please contact us via the following methods:
Email: yunqianxian@gmail.com

Our return mailing address is：
Company name: mythstone
Please email yunqianxian@gmail.com for full address details

When I was a child, I always liked to read stories about myths, and that was the beginning of my awareness of the power of nature.

They had the power of the sky, the power of the sun and the moon, and could change our world with the help of the power of nature. Their awe and faith in nature touched me deeply.

So the adventure began.
I searched for famous mountains and rivers, experienced different lives and felt different powers. Finally, like Prince Siddhartha, I followed an old man to learn about the energy of nature, and he gave me a name that contains nature and myth - Myth. When I sat quietly under a tree, I found that I was incredibly peaceful inside, and I entered into meditation and meditation, my mind links people, nature and the universe, and it is as if I see the cycle of life and growth through the tree. I would like to take this opportunity to introduce myself. I have poured my thoughts on nature and life into an online website that supports environmental protection.

Thank you for being a champion of nature and the environment!